Recharge
Before beginning you must be clear on whether your prepaid meter is self-managed or outsourced-managed because this affects how your tokens are loaded. If you are self-managed your tokens are issued directly by the meter owner (usually the landlord). Please contact your landlord to get your tokens. Manuals are available to landlords with self-managed prepaid meters and can be obtained by contacting our helpdesk.
If you are outsourced-managed, you purchase tokens through one of the payment channels described on this page.
Not sure if your meter is self-managed or outsourced-managed? Verify using the form below.
CHANNEL FEE 12%
Visit any one of our retailers that sell airtime or data through CIGICELL / Blu Labels Telecom logo (such as Engen, Sasol, BP etc; Spar, Checkers, Shoprite, PnP; and follow the steps below:
- At the point of sale ask for “Blue Label Electricity” and purchase a UniPIN Voucher.
- Follow the instructions on the UniPIN Voucher to redeem your credit token number.
CHANNEL FEE 8.75%
To purchase a recharge voucher online please follow the steps below:
1. Log in to your online banking and create a beneficiary for account name: Enbaya Prepaid Meters.
Always use your meter number as a reference
| ABSA | STANDARD BANK | FNB | NEDBANK |
| Acc Number 922 509 3170 Branch Code 632005 | Acc Number 40202 1460 Branch Code 006305 | Acc Number 625 3499 1618 Branch Code 254905 | Acc Number 1211890623 Branch Code 198765 |
2. Follow SMS instructions.
If you do not automatically receive an SMS, SMS the following to 31696: pin*meternumber*amount
(For your reference: pin = 4-digit pin code; meter number = 11-digit number; amount = the monetary value only, exclude currency symbol or decimals)
3. You will receive an SMS with your recharge token number.
Your token is a 20-digit number that is formatted into FIVE groups of FOUR numbers each: 0000 0000 0000 0000 0000
4. Enter the token using the meter keypad. The meter will show an increased value for the available kWh.
Tokens are single use and non-transferable and non-refundable.
IMPORTANT TO NOTE
Deposits must be greater than R101.00 for your deposit to automatically reflect on your wallet same day.
Deposits equal to R100.00 or less will only reflect on the next business day.
Your meter number is used to automatically associate your payment to your meter account. When making payment please your meter number as payment reference. If the reference is incorrect or omitted you will not be able to vend because we will be unable to automatically associate your payment to your meter account. Please contact our Technical Support Help Desk to assist in providing a new token.
If an incorrect reference was input, and it happens to match a meter on our system other than the one intended, there can be no reversal or refund of the transaction.
Processing times for transactions are generally:
- Direct EFT Bank–to–Bank = 5 to 40 minute wait
- EFT Bank-to-Other-Bank = up to 48 hours
Please reach out to a helpdesk agent if your payment has been made and no token received.
Watch our instructional YouTube video on how to vend click here
CHANNEL FEE 12%
Recharging using your credit card / cheque card is the most efficient way to access prepaid electricity.
Follow the steps below to recharge.
- Log in at https://www.prepaidmeters.net
- Reset password if prompted and accept the Terms and Conditions
- Click the Account button
- Click the Set Default button, when prompted to “Set my default accounts viewing page”
- Click the Vend button
- Click the Credit button
- Select the meter for which you would like to vend
- Enter the transaction value in the Amount field
- Click the Vend button
- Confirm the transaction
- Complete the Card Details
- Click the Pay button
- Wait to receive One Time Pin
- Enter the OTP and click Submit
- Once processed you will be returned to the meter screen.
- On the right-hand side of screen, you can enter your cell number and click Send to receive the credit token by SMS.
- Alternatively, you can click the Overview tab to list and view the history of all the transactions you have processed together with their receipts.
Cash deposits
We do not recommend cash deposits because the channel fee is 12.85%, then the bank will add on a further R30.00 cash handling fee, which means less of your value goes to actual units. Example: Deposit R100.00, less 12.85%, less R30.00 = R57.15 vend
If you would still like to continue with this channel, please follow the steps below.
1. At the bank teller complete the cash deposit form. Use your meter number as the reference number. Add the relevant bank details listed below.
ABSA | |
Account Name | Enbaya Prepaid Meters |
Account Number | 922 509 3170 |
Branch Code | 632005 |
Reference | Please use your meter number as a reference and make sure that it is correct. |
Standard Bank | |
Account Name | Enbaya Prepaid Meters |
Account Number | 40202 1460 |
Branch Code | 006305 |
Reference | Please use your meter number as a reference and make sure that it is correct. |
First National Bank (FNB) | |
| Account Name | Enbaya Prepaid Meters |
| Account Number | 625 3499 1618 |
| Branch Code | 254905 |
| Reference | Please use your meter number as a reference and make sure that it is correct. |
| IMPORTANT | Deposits must be greater than R101 for your deposit to automatically reflect on your wallet the same day. Deposits equal to R100 or less will only reflect on the next business day. |
NEDBANK | |
Account Name | Enbaya Prepaid Meters |
Account Number | 1211890623 |
Branch Code | 198765 |
Reference | Please use your meter number as a reference and make sure that it is correct. |
IMPORTANT TO NOTE
Deposits must be greater than R101.00 for your deposit to automatically reflect on your wallet same day.
Deposits equal to R100.00 or less will only reflect on the next business day.
Your meter number is used to automatically associate your payment to your meter account. When making payment please your meter number as payment reference. If the reference is incorrect or omitted you will not be able to vend because we will be unable to automatically associate your payment to your meter account. Please contact our Technical Support Help Desk to assist in providing a new token.
Please note: if an incorrect reference was input, and it happens to match a meter on our system other than the one intended, there can be no reversal or refund of the transaction.
2. Prepaid funds will be allocated into your prepaid system wallet according to the below transaction times
- Direct EFT Bank–to–Bank = 5 to 40 minute wait
- EFT Bank-to-Other-Bank = 48hours
3. Once the funds are allocated, you will get an sms automatically to your given number if you have auto-vend enabled. If autovend is not enabled then you will need to create an SMS to 31696 using the steps below:
- Enter the instructions according to the SMS SYNTAX { Pin*MeterNumber*Amount ( Pin = Last four digits of your Meter Number) }
- Wait for an SMS response
4. Now that you have your token, use your meter keypad and input the token number to recharge.
AUTO-TILITY
AT ONLY 6.5% THIS IS THE CHEAPEST AND MOST CONVENIENT CHANNEL TO USE
Autotility is short for Automatic Utility and is a unique feature available to Enbaya customers using our cloud-based Aurora SaaS platform. Autotility lets you set up recurring payments to have your recharge vouchers sent to you directly on the same day, every month. Saving you both time and money and giving you the freedom to kick back and relax knowing you won’t be left in the dark. Now that is SMART, RESPONSIBLE Utility sub-metering.
Auto-tility is available free of charge to all Enbaya Prepaid Meter customers.
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PROBLEM RECHARGING?
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