Prepaid Meters Made Easy!
Prepaid Sub-Meters and Vending (STS & AMI)
Prepaid Electricity, Prepaid Water and Vending Solutions.
Call - 087 5500 870
PrePaid Meter Usages
Standard Terms & Conditions
These are the standard terms and conditions applicable to all transactions with us. They apply to both self-managed meters as well as outsourced managed meters, but different terms may apply depending on which option you have taken.
We have taken care to use plain language in these terms and conditions. But if you feel that you need additional information or some assistance, please do not hesitate to contact us at 087 5500 870.
All of the clauses are very important, but you must take extra care to make sure that you understand clause 16, because it sets out the limitations on your ability to bring claims against us.
You can find the following terms and conditions here:
1. About these terms and conditions
1.1 These terms and conditions apply to the sale of our products and the services which we provide to you. The following terms and conditions may also apply:
1.2 These documents are the "contract" between you and Prepaidmeters.co.za. Please make sure that you understand all of the terms and conditions, because by buying from us or using our website you are agreeing to them.
1.3 These terms and conditions may change from time to time. You cannot assume that they will be the same and must re-read them regularly if you are a repeat customer.
2. Make sure of specifications and availability before you buy
Side note: If you need assistance always call our sales representatives to clarify any questions you may have before buying the product. This is where you can contact them: 087 5500 870.
Warning! All meters sold on the website and through our company are sub-meters. These do not replace any MUNICIPAL meters. Replacing a municipal meter with a sub-meter is illegal. To get a municipal meter you need to apply at your local municipality.
3. A summary of your financial responsibilities
3.1 All meters have to be paid in full before Registration and Delivery process commences.
3.9 If you fail to pay the service fee for any reason the meter will be disabled (see section 14). This means that no new tokens will be generated until you have settled your account.
4. Payment methods
4.1 Payment can be made via credit card, EFT (commonly known as Internet Transfer or Wire Transfer) or direct deposits into our bank account. Banking details are provided when the order is processed. If you do not receive this for whatever reason please e-mail accounts AT prepaidmeters.co.za.
Side note: Virtual Card Services process all credit card transactions on www.prepaidmeters.co.za and www.prepaidmeters.net. All credit card transactions are 128 bit Secure Socket Layers (SSL) encrypted. The company registration documents and the site's registered domain name are checked and verified by Thawte, ensuring the cardholder and merchant that nobody can impersonate VCS to obtain confidential information. Virtual Card Services is committed to providing secure online services. All encryption complies with international standards. Encryption is used to protect the transmission of personal information when completing online transactions. VCS internet servers are protected by firewalls and intrusion detection systems. Enbaya does not have access to credit details. VCS continually reviews and enhances its security in line with technological changes.
5. Cancellation of orders and return of unused products
5.1 You can cancel online orders within 7 days after the transaction was concluded or the product was delivered provided that the product remains in its unopened packaging.
6. Registering your meter
Important! Your meter must be registered before it can be delivered. You can shorten the time it takes to register the meter by sending us immediately after the completion of the online registration form the following:
1. a copy of your South African ID, 2. last month’s electricity and/or water bill for the property and 3. your signed revenue collection document.
Important! Please make sure that you give us the correct delivery address. If you do not, you will be charged for the second delivery. Keep in mind that delivery may take longer depending on your location. If you live in a remote area, but require speedy delivery you should consider specifying a delivery address in a less remote location. You can change your delivery address if the meters have not left already.
8. You are liable for damage or loss of goods in transit
Note that the risk of damage or destruction of the product will pass to you once the products have left our premises. This means that we are not liable for loss of or damage to the products in transit.
9. The installation of the meter
Important! Bookings for the installation of your meter can only be made upon completion of the registration process. Meters cannot be installed before they are registered, because they will not be able to vend tokens before they are on our system.
Important! Though it might be tempting and cheap, please do not make use of installers that have not installed prepaid sub-meters before and/or are not certified electricians. It is your responsibility to check that they are.
9.10.4 We try to ensure that the electricians who do the installation are certified and qualified to do the work. However, we cannot be held liable for any loss arising from the electrical installation work. This includes but is not limited to any damage to property and/or damage to the meter and loss of income and any other consequential loss that may arise from incorrect installation.
9.11 For Site Inspection: Site Inspections are charged in separate quotations and will only be credited from the installation invoice. Should you not purchase installation Site Inspection is non-refundable.
10. Enabling your meter
10.1 Meters will be enabled on the vending system automatically once registration is completed. At this point you will become liable for the monthly service fee. If you are not going to install and use the meter immediately after registration you should request that the meter is disabled to avoid being charged any fees by us.
11. Purchasing prepaid electricity
Important! Once your meter is registered you should receive the Owner/Manager Manual and the Tenant Manual via e-mail. If you have not received the e-mail, please e-mail support AT prepaidmeter.co.za. If you have chosen the Outsourced Managed vending method you will also receive the PocketMedia instruction manual in with the meter. Please make sure that this instruction manual is given to the user.
11.2 Once electricity is purchased the transaction cannot be reversed and we cannot refund the user for electricity bought in error or in excess of the user’s needs.
Important! Do not use this account for any reason other than Electricity and Water payments to generate prepaid tokens for these utilities.
11.7 Deposits, EFTs and SMS vouchers allocated to a VALID but wrong meter account cannot be rectified or refunded. This means you (or the meter user) cannot get your money back and the transaction cannot be reversed (it is the same as loading a prepaid voucher on the wrong cell number).
12. Payments to meter owner (outsourced management)
12.1 The cycle for collections made from all vending channels runs from the 26th to the 25th of every month.
13. Disconnecting and reconnecting meters
Important! You can disconnect your meter from the vending system which means we will stop charging you the monthly service fee. No meter/s will be disconnected without proper and satisfactory identification of the registered meter owner sent to the correct email address. If you fail to follow these instructions you will continue to be liable for the monthly fee.
Important! If you plan to start using the meter again soon you should consider just disabling it. This is discussed in the next section (section 14). There will be no refund on service fees already charged per meter per month for self-managed meters. Take the above into consideration together with the R150 fee per meter for reconnection and re-registration of your meter onto the system before you requesting disconnection.
14. Disabling and enabling vending
Disabling vending is different to disconnecting your meter from the vending system. When you disable vending the meter is still registered on the system, but the system meter will not create new tokens until you enable vending again. The most important difference is that we will continue to charge you the monthly service fee.
15. Emergency tokens for self-managed meter users
15.1 Should a meter user be left without electricity or water and the meter user cannot contact the person responsible for issuing vouchers, we reserve the right to issue an Emergency token under the following process and conditions:
Important! From time to time meter users contact us to get tokens because the meter is on the self-managed vending method and they are unable to contact the meter owner, meter manager or landlord whichever the case may be. If this happens regularly, please consider switching to the outsource managed vending method.
16. Our 12 month manufacturing warranty for faulty meters
16.1 If your meter becomes faulty as a result of manufacturing defect within the first 12 months after it was delivered, you are entitled to return the meter. You must follow the procedure set out in this section.
16.5 Important! If you elect to use an electrician which is not approved by us, you must ensure that the electrician is certified and qualified to install prepaid sub-meters. If the electrician is not certified we will not replace the meter if it is faulty for any reason. In other words, this warranty will not apply (it will be void).
17. Exclusion of our liability
17.1 Important! These terms are very important as they limit your ability to bring a claim against us should something go wrong.
18. STS Association Membership and key changes
Side note: We are a Licensee Member of the STS Association. In this regard we comply with any requests for key changes according to the STS code of conduct. One of the reasons for this is to improve the security of prepayment transactions and to prevent fraud.
18.3 Purchases made for purposes of vending on any other system are considered fraudulent purchases and will not be refunded and the meters will not be key-changed.